Terms of service

SOLE OF SUMMER - TERMS & CONDITIONS FOR THE SUPPLY OF GOODS

Sarah Whiteley (Sole Trader) T/A Sole of Summer

Email for customer services - customerservices@soleofsummer.co.uk

Email for Refunds - refunds@soleofsummer.co.uk

Postal address:

Sole of Summer

Sole of Summer

Po Box  47

Holt

NR25 9AS

Where to find information about us and our products:

You can find everything you need to know about us, Sole of Summer, and our products on our website before you order. We also confirm the key information to you in writing after you order, by email.

When you buy from us you are agreeing that:

We only accept orders when we've checked them

Sometimes we reject orders

We charge you when place an order and complete the checkout process

We charge interest on late payments

We pass on some increases in VAT

We're not responsible for delays outside our control

Products can vary slightly from their pictures

If you bought online, you have a legal right to change your mind

You can end an on-going contract (find our how)

You have rights if there is something wrong with your product

We can change products and these terms

We can suspend supply (and you have rights if we do)

We can withdraw products

We can end our contract with you

We don't compensate you for all losses caused by us or our products

We use your personal data as set out in our Privacy Notice, displayed on our website

You have several options for resolving disputes with us

Other important terms apply to our contract

 

We only accept orders when we've checked them.

We contact you to confirm we've received your order and then we contact you again normally within 1 – 2 business days to confirm we've dispatched the product.

Sometimes we reject orders, for example, because a product is unexpectedly out of stock or because you are located outside our delivery areas, as stated on our website or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

We charge you when you order.

You will own your product once we have received payment in full.

We may engage a third-party payment processor from time to time to process any payments made by you to us. In relation to any personal data handled by us in the course of liaising with such third-party payment processor, such personal data will be handled in accordance with our Privacy Notice, linked on our website.

All prices will be clearly on the website, all prices are excluding postage, unless otherwise stated. Postage will be selected, calculated and added to the final price upon checkout. Full postage details will be provided at the point of purchase and full details can be found in the FAQ section of the website or by emailing customerservices@soleofsummer.co.uk. 

We charge interest on late payments.

If we're unable to collect any payment you owe us we may charge interest on the overdue amount at the rate of 5% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

We pass on some increases in VAT.

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We're not responsible for delays outside our control.

If our supply of your product is delayed by an event outside our control, we shall contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team:  customerservices@soleofsummer.co.uk to end the contract and receive a refund for any products you have paid for, but not received.

Products can vary slightly from their pictures.

Because our products are handmade the product's true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different.

If you bought online, you have a legal right to change your mind.

Your legal right to change your mind. For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

Our goodwill guarantee. In addition, we, Sole of Summer, offer our UK customers a goodwill guarantee for most products bought online, which is more generous than your legal rights in the ways set out below. This goodwill guarantee does not affect your legal rights if there is something wrong with your product (for more on those rights see You have rights if there is something wrong with your product).

When you can't change your mind. You can't change your mind about an order for:

• products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

• goods that are made to your specifications or are clearly personalised; and

• goods which become mixed inseparably with other items after their delivery.

The deadline for changing your mind. If you change your mind about a product you must let us know no later than 20 days after the day you receive delivery of it. If the product is for regular delivery (for example, a subscription), you can only change your mind after the first delivery. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.

How to let us know. To let us know you want to change your mind, contact our Customer Service Team: customerservices@soleofsummer.co.uk  

You have to return the product at your own cost. You have to return your product to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the product or this has been agreed in writing/email with us for some other reason. You can send the product back to us using any tracked delivery service, such as Royal Mail or a courier company. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns, you can see our Returns Process in the FAQ section of our website or contact our Returns Team: returns@soleofsummer.co.uk 

We only refund standard delivery costs. For example, we don't refund any extra you have paid for express delivery or delivery at a particular time.

All shoes must be returned unworn and in a resalable condition. They will be checked once received and a refund will be issued following the resaleability inspection. You will receive an email to confirm, once we receive your order and if the refund has been approved. We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the [product-branded] packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our Returns Team: returns@soleofsummer.co.uk  can advise you on any refund queries you may have.

When and how we refund you. If you tell us you've changed your mind about a product that hasn't been dispatched, we refund you as soon as possible and within 14 days. If you're sending your product back to us, we refund you within 14 days of receiving it and inspecting it for resalable condition. (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund.

You have rights if there is something wrong with your product.

If you think there is something wrong with your product, you must contact our Customer Service Team: customerservices@soleofsummer.co.uk We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.

You must inspect the goods upon receipt of delivery and shall contact the seller via email (customerservices@soleofsummer.co.uk) within the time frames set out above of receiving the goods if the goods do not match the order or are damaged. If no email has been sent the seller will deem the buyer to have accepted the condition the goods were received in. If the goods were sent incorrectly or damaged the seller will pay for the items to be returned and a full refund applied including all postage costs if the goods are in fact defective upon inspection when returned to the seller.

We can change products and these terms.

Changes we can always make. We can always change a product:

• to reflect changes in relevant laws and regulatory requirements; and

• to make minor technical adjustments and improvements. These are changes that don't affect your use of the product.

Changes we can only make if we give you notice and an option to terminate. We can also make certain changes to the products or these terms, but if we do so we'll notify you and you can then contact our Customer Service Team: customerservices@soleofsummer.co.uk  to end the contract before the change takes effect and receive a refund for any products you've paid for, but not received.

A general, the seller, have the right to change the prices of the goods being sold from time to time at the sellers discretion. The seller can withdraw items for sale from the website at any time and that we are not liable to anyone for doing that , it won’t affect orders already placed.

We can suspend supply (and you have rights if we do).

We can suspend the supply of a product. We do this to:

• deal with technical problems or make minor technical changes;

• update the product to reflect changes in relevant laws and regulatory requirements; or

• make changes to the product (see We can change products and these terms).

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the product for longer than 20 days we adjust the price so you don't pay for it while its suspended. If we suspend supply, or tell you we're going to suspend supply, for more than 20 days you can contact our Customer Service Team: customerservices@soleofsummer.co.uk to end the contract and we'll refund any sums you've paid in advance for products you won't receive.

We can withdraw products.

We can stop providing a product. We let you know at least 7 days in advance and we refund any sums you've paid in advance for products which won't be provided.

We can end our contract with you.

We can end our contract with you for a product and claim any compensation due to us.

• you don't make any payment to us when it's due and you still don't make payment within 14 days of our reminding you that payment is due;

• you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product, for example.

• you don't, within a reasonable time, either allow us to deliver the product to you or collect it from us; or

• OTHER CIRCUMSTANCES (IF ANY).

We don't compensate you for all losses caused by us or our products.

We're not responsible for losses you suffer caused by us breaking this contract if the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.

• Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

To the extent that you use a product for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the product and all claims for loss of profit or indirect or consequential loss are wholly excluded.

We use your personal data as set out in our Privacy Notice, linked on our website.

How we use any personal data you give us is set out in our Privacy Notice on our website.

Any information collected by us through our website or our websites’ cookies (including any personal data collected, such as your name and email) will only be used in order to fulfil our contract with you and will be handled in accordance with our Privacy Notice. We will always ensure that we comply with all applicable data protection and privacy legislation in force from time to time in the UK including the Data Protection Act 2018 (and regulations made thereunder), the retained EU law version of General Data Protection Regulation ((EU) 2016/679), the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) and any guidance and codes of practice issued by the Information Commissioner’s Office in the UK.

We will not share such personal data with any third party, other than with the third-party payment processor, set out above.

You have several options for resolving disputes with us.

Our complaints policy. Our Customer Service Team: customerservices@soleofsummer.co.uk will do their best to resolve any problems you have with us or our products. 

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you’re not satisfied with the outcome you can still go to court.

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract.

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll contact you to let you know if we plan to do this. If you're unhappy with the transfer you can contact our Customer Service Team: customerservices@soleofsummer.co.uk to end the contract within 14 days of us telling you about it and we will refund you any payments you've made in advance for products not provided.

You can only transfer your contract with us to someone else if we agree to this. We may not agree if, for example, the delivery costs may change. However, you can transfer our guarantee (as explained in Our goodwill guarantee) to a new owner of the product. We can require the new owner to prove you transferred the product to them, for example by confirming in an email to customerservices@soleofsummer.co.uk where and to whom the product should be delivered to.

Nobody else has any rights under this contract. This contract is between you and us (other than someone you told us you were giving   OR  gave a product to as a present. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

Exchanges are not possible at this time due to the size of the business but if you are returning and keen to ensure you can order an alternative pair then please contact Sole of Summer by email and l will be able to let you know stock availability and try where possible and hold the pair for you whilst you return and order the alternatives.